Maximum Number of Users
Maximum Number of Servers (Physical & Virtual)
Unlimited Telephone Support (9-5pm, Mon-Fri)
Extended Hours Support (8-6pm – Mon-Fri)
On-Site Server Hardware/Software Support – 4 Hour Response
NetworkCare Frequency
Remote Access Support
AV Security License & Management
WatchOverIT Remote Monitoring
Office 365 Telephone/Remote Support
NetworkCare – Scheduled 1/2 Day Proactive On-Site Visits
Project Management
Dedicated Account Management – Review Frequency
Maximum Number of Users: 5
Maximum Number of Servers (Physical & Virtual): 0
Unlimited Telephone Support (9-5pm, Mon-Fri)
Extended Hours Support (8-6pm – Mon-Fri)
On-Site Server Hardware/Software Support – 4 Hour Response
NetworkCare Frequency: Annual
Remote Access Support
AV Security License & Management
WatchOverIT Remote Monitoring: 24/7
Office 365 Telephone/Remote Support
NetworkCare – Scheduled 1/2 Day Proactive On-Site Visits: 1
Project Management: Annual
Maximum Number of Users: 10
Maximum Number of Servers (Physical & Virtual): 1
Unlimited Telephone Support (9-5pm, Mon-Fri)
Extended Hours Support (8-6pm – Mon-Fri): Optional
On-Site Server Hardware/Software Support – 4 Hour Response
NetworkCare Frequency: 6 Monthly
Remote Access Support
AV Security License & Management
WatchOverIT Remote Monitoring: 24/7
Office 365 Telephone/Remote Support
NetworkCare – Scheduled 1/2 Day Proactive On-Site Visits: 2
Project Management: 6 Monthly
Maximum Number of Users: 25
Maximum Number of Servers (Physical & Virtual): Can be extended to 250 Tests / 3
Unlimited Telephone Support (9-5pm, Mon-Fri)
Extended Hours Support (8-6pm – Mon-Fri): Optional
On-Site Server Hardware/Software Support – 4 Hour Response
NetworkCare Frequency: Quarterly
Remote Access Support
AV Security License & Management
WatchOverIT Remote Monitoring: 24/7
Office 365 Telephone/Remote Support: Optional
NetworkCare – Scheduled 1/2 Day Proactive On-Site Visits: 4
Project Management: Quarterly
Maximum Number of Users: 50
Maximum Number of Servers (Physical & Virtual): 4
Unlimited Telephone Support (9-5pm, Mon-Fri)
Extended Hours Support (8-6pm – Mon-Fri)
On-Site Server Hardware/Software Support – 4 Hour Response
NetworkCare Frequency: Bi-Monthly
Remote Access Support
AV Security License & Management
WatchOverIT Remote Monitoring: 24/7
Office 365 Telephone/Remote Support: Optional
NetworkCare – Scheduled 1/2 Day Proactive On-Site Visits: 6
Project Management: Quarterly
Maximum Number of Users: 75
Maximum Number of Servers (Physical & Virtual): 5
Unlimited Telephone Support (9-5pm, Mon-Fri)
Extended Hours Support (8-6pm – Mon-Fri)
On-Site Server Hardware/Software Support – 4 Hour Response
NetworkCare Frequency: Monthly
Remote Access Support
AV Security License & Management
WatchOverIT Remote Monitoring: 24/7
Office 365 Telephone/Remote Support: Optional
NetworkCare – Scheduled 1/2 Day Proactive On-Site Visits: 12
Project Management: Quarterly