A business location that exists only in cyberspace. A virtual office setup allows business owners and employees to work from any location by using technology such as laptop computers, cell phones and internet access. A virtual office can provide significant savings and flexibility compared to renting a traditional office space. Meetings can be conducted via teleconferencing and video conferencing, and documents can be transmitted electronically. Some companies even provide virtual office services to give virtual offices the prestige associated with physical offices, such as an important-sounding address, a professional phone-answering service and even occasional rental of office space and conference rooms.

Remote receptionist – A team of workers in an office environment working remotely, using high-tech Computer Telephone Integration software, to replace a traditional receptionist.

Virtual assistant – A virtual assistant typically has no access to CTI Software.

Voicemail is a low-cost technology that stores voice messages electronically. Recent advances in technology allow for the conversion of Voicemail messages to email making message retrieval far more convenient for business owners.